This allows helpdesk employees to do some first line of support for Azure Virtual Desktop from the Azure Portal. The user’s menu option gives us the option to search for users, see their active sessions, application assignment, and send them messages during maintenance work. We also have the option to do more user session troubleshooting directly from the Azure Portal. With the new ARM-based – spring update release of Azure Virtual Desktop being available. User session management via the Azure Portal How to shadow sessions with MSTC – helpdesk procedure.Option 3 – How to configure shadow sessions via Remote Desktop Connection (MSTC).How to Remote Control sessions with Remote Assistance – helpdesk procedure.Configure Allow UIAccess applications to prompt for elevation.Publish Remote Assistance as a Remote App.Configure firewall policies on your AVD image (session host).Enable Remote Assistance on your AVD image (session host).Option 2 – How to configure Remote Control (shadow) sessions via Remote Assistance (MSRA).Option 1 – How to Remote Control sessions with Windows 10 – Quick Assist.User session management via the Azure Portal.Note : This article works on bot h Windows 10 Enterprise single and multi-ses sion.Ĭlick on the title to jump to that spot in this article: In this article, you will learn about the three different options ( Quick Assist, Remote Assistance, and Remote Desktop Connection – MSTSC) of how you could remote control – shadow the user session to empower your helpdesk employees in your environment. After explaining the different options you have to remote control sessions within AVD to one of my customers, I thought it’d be helpful to share the procedure with the community. To ensure every user is happy, it is very common to shadow users to walk them through steps to solve problems with a little help from the helpdesk. One important component of a virtual desktop environment is user experience. The complete implementation process has been simplified (read more here) and a lot of extra management capabilities are added. A lot of things around Azure Virtual Desktop (AVD) are improved since the release of the ARM-based version as part of the announcements in this blog.

Shadow rdp session